Readers Please Note:
Hawaii.com DOES NOT mail brochures, booklets, maps, postcards or pamphlets. You can find all the Hawaii travel, relocation and local information you need on our Web site, www.Hawaii.com. Our Hawaii marketplace also offers for sale magazines, newspapers, maps and many other items that can help you plan an Island vacation or learn more about Hawaii.
Need Info About Hawaii Travel? Start here and explore:
Vacation Itinerary Q HELP! I have booked a trip through your site and lost my itinerary. How can I find it again? A Go to www.hawaii.com and in the box titled "Special Sections," click on the link called "Check your Hawaii travel itinerary." This will take you to a page where you can log in with your special itinerary login information and retrieve your trip details. If you do not have your login information, you'll find that information on the reservation confirmation you were sent by email.
Questions About Vacation Reservation Q I booked a trip on Hawaii.com but have questions about some things on my itinerary. Is there a number I can call? A Yes — our 24-hour reservations agents can be reached toll free at 1-800-282-6487.
Multi-Island Trips Q We want to visit 2 or 3 islands while in Hawaii. How can we make those reservations? A The best way is to click here, choose the 2-island package option and search your dates to find the best rates.
Good Times to Visit Q When are the "low" and "high" seasons in Hawaii, and should I consider these when planning when to visit? A "Low" season in the Hawaiian Islands is January through February and mid-September through December 15. It is during these months that prices are a bit lower and the beaches, a bit quieter. "High" seasons, which command slightly higher hotel and flight rates plus more crowds, are March through mid-September and late December/early January.
Seatbelt Laws Q Are seat belts and car seats required in Hawaii? A Yes. All occupants of a car must wear seat belts (regardless of age), and children weighing less than 50 pounds must be in a child safety or booster seat. Some car rental companies provide children's car seats to customers, so check with your rental company when making a reservation.
Drinking Age Q What is Hawaii's drinking age? A You must be 21 years of age to drink alcoholic beverages or enter most nightlife establishments.
Clothing Optional? Q Are there any beaches in Hawaii that allow nude sunbathing? A No. Nude sunbathing is illegal in Hawaii.
Passports Q Do I need a passport to come to Hawaii? A If you are traveling from outside the United States (and are not a U.S. citizen), yes. Hawaii is the United States' 50th state, so if you are a U.S. citizen, no passport is required.
If you plan to take a cruise in Hawaii, there are separate requirements. Click here for details
Hawaii Weddings Q I'm planning a wedding in Hawaii. Where can I find information on marriage license requirements, plus find an officiant, flowers, a reception site and more? A You can find all the above and more — including a wedding checklist, what to wear for a beach wedding, and ideas for classic and creative weddings — in our Island wedding sections. Choose an island and go: Oahu | Maui | Kauai | Big Island
Honeymoons Q We're honeymooning in Hawaii. What are some of the attractions we really should see while there? A Hawaii.com's island-specific Attractions sections provide a comprehensive guide to the most interesting things to see in the Islands. Go to the island of your choice, select "Attractions" and search for the type of sightseeing you'd most like to do — from arts, culture and history to gardens, parks and beaches. Pick an island and explore: Oahu | Maui | Kauai | Big Island
Pearl Harbor Q Where is Pearl Harbor — and how can I visit the site of the Dec. 7, 1941 attack by the Japanese Imperial Navy on the U.S. Navy at Pearl Harbor? A Pearl Harbor is on the island of O‘ahu, just west of Honolulu International Airport. At Pearl Harbor, the USS Arizona Memorial and Battleship Missouri are popular visitor attractions. Operating hours and how to book tours
Swimming with Dolphins Q I have heard you can swim with dolphins somewhere in Hawaii. How do I find out about this? A Several of Hawaii.com's preferred Activities providers can help you arrange a dolphin tour or encounter — for some, a once-in-a-lifetime experience. Dolphin encounters are available on these Islands: Oahu | Big Island
Events Q I would like to attend a cultural event while in Hawaii. How can I find out what's happening during my stay? A Search Hawaii.com's events and entertainment calendar for the events that most interest you — from cultural festivals and marathons to nature hikes, parades and art exhibits. We normally publish events at least 3 months ahead. Pick and island and explore: Oahu | Maui | Kauai | Big Island
Renting a Car Q How old do I have to be to rent a car? A Most rental car companies require that you be 25 years of age and have a major credit card. Some rental companies will allow you to use a debit or cash system for payment. Pick an island and rent a car: Oahu | Maui | Kauai | Big Island
Bringing Food Q Can I bring fresh fruits or vegetables with me to the Islands? A Perhaps. All visitors coming into Hawaii are required to complete a form declaring any fresh produce or other live organisms in their possession. If agriculture inspectors determine that your items cannot be brought into the state, they will confiscate it at the Honolulu airport.
Taking Food out of Hawaii Q Can I take Hawaii-grown food home with me, such as pineapples? A Certain fruits, vegetables and flowers are allowed for export, but they must be agriculturally approved. You can find boxed pineapple and other goods in retail shops throughout Hawaii. You CANNOT pick fruit or flowers in Hawai‘i and take them home. All luggage is scanned for outgoing agricultural products.
Pets Q Can I bring pets to Hawai‘i? A Yes. However, Hawai‘i is rabies-free and requires that all cats, dogs and other carnivores entering the state either be quarantined for a period of time to screen for rabies, or follow a regimen before coming to Hawaii. A state law exempts service dogs for the disabled. See our "Moving to Hawaii" section for more information: www.hawaii.com/relocation.
Time Zone Q What time zone is Hawai‘i in? A Hawai‘i Standard Time (GMT -10). We do not observe daylight savings time. The current time in Hawai‘i is always displayed on our home page, www.hawaii.com
Hawaii Dining Q What kind of food do people in Hawaii eat? A An amazing blend of Asian, European, Polynesian and other foods. For more of an explanation and to search for recommended restaurants, visit our dining guide here: www.hawaii.com/visit/oahu/dining
Leis at the Airport Q Do people arriving in Hawai‘i still get greeted with a lei? A Yes! Traditional, Island-style lei greetings at the Honolulu International Airport can be arranged — for yourself or someone you know who is traveling to Hawai‘i. Click here to order online!
Weather Q What's the weather like in Hawai‘i? Is there a "monsoon" season? A There is no specific rainy season in Hawaii, although on the windward (eastern) side of each island rain is more frequent year-round. From season to season, air and water temperatures vary only slightly. Click here for information on Hawaii's climate
Surf Q Where can I find good surfing waves? A This depends on the time of year. In the winter months (November through March) O‘ahu has some of the best-known surf breaks in the world, including 'Ehukai (Banzai Pipeline) and Waimea Bay. Maui's North Shore is also known for big waves during the winter months. In summer, waves are biggest on the southern and eastern shores of all Islands. See this page for more: www.hawaii.com/visit/oahu/activities/surfing
Disability Travel Q
Is Hawaii "accessible" to the disabled? Is there a Hawaii travel agency that specializes in "disabled travel" or can refer me to medical-related resources? A Yes to both! Hawaii's outstanding accessibility, warm climate and aloha spirit make it an outstanding choice for all ages, all abilities, at all times of the year. Hawaii boasts one of the nation's two full-service travel agencies that specialize in disability travel. Click here to learn more
All-Inclusive Resorts Q Are there any all-inclusive resorts in Hawaii? A No. Some resorts may include activities and some dining in a room/amenities package, but Hawaii does not offer all-inclusive packages like those you'd see in Mexico or the Caribbean.
Hawaii.com Club Password Q I would like to change my email login and other information in my Hawaii.com Club Account but can't remember my password. How can I get it? A See our Password Retrieval page and receive your password in minutes: www.hawaii.com/members
Managing Your Hawaii.com Newsletters Q I need to make sure I'm subscribed to the correct e-newsletters sent out by Hawaii.com. How can I do this? A You can quickly manage your newsletters in our Members section. Click here to do so.
Problems with Free E-mail Access Q When I try to log in with my username and password, the page doesn't take me anywhere. What's the matter? A It could be one of several things. Either your account is inactive (if you don't use the account for 60 days it automatically goes inactive) OR you are trying to login with the wrong username or password. Steps to take: 1. Try the "forgot password" link to make sure you have the correct login info; 2. Quit your browser, start it up again and try to login again. Passwords are case-sensitive, so make sure all letters and numbers are correctly typed in.
Prize Award Process Q I notice that prize winners aren't immediately posted on the winners page. Why is that? A Here's how the prize notification/awards process works: On a contest's drawing date, the Hawaii.com team sends an email notice to the winner. The winner has one week to respond/accept the prize. If that winner does not respond, the web team picks another winner and sends a notice. We continue this process for 4 weeks — at which time, if the prize is not claimed, it is forfeited. We post a winner's name as soon as the winner accepts the prize.
Returning Rocks Q I took a small lava rock from the Big Island as a souvenir, but I hear it's bad luck to do so. Can I return it? A Yes you can. Hawaiian legend has it that Pele, the goddess of fire, becomes angry when rock or sand is taken from the Big Island, her 'aina (land) — and sends bad luck to the person who took it. You can return rocks and sand to:
Hawaii Volcanoes National Park
P.O. Box 52
Hawaii National Park, HI 96718-0052
Wearing Flowers Q I have seen women wearing flowers behind their ear. Are there guidelines as to which ear the flower should decorate? A We've been given these guidelines, though some would question the logic: A flower worn behind the right ear means you're single; a flower worn behind the left ear means you are married or otherwise taken (the left ear is allegedly closer to the heart).
Exchanging Links Q I have placed your link on my Web site; can you put my Web site on yours? A We do not participate in link exchanges. Should you be interested in advertising your products or services on Hawaii.com, see our online sales kit.
Using Hawaii.com's Photos Q I'm doing a school project and would like to use a few photos on your site for my project. Would I be able to do this? A Under no circumstances do we grant permission for readers to borrow and use our photos. These images are owned by photographers, from whom we've purchased limited usage rights. Borrowing images from the Internet is often a violation of copyright laws.
Closest Land
Q How far away is Hawaii? A Los Angeles - Honolulu: 2560 miles, New York - Honolulu: 4960 miles, Tokyo - Honolulu: 3850 miles, Melbourne, Australia - Honolulu: 5510 miles. Flight Information
Hawai's Nature Q When are the Humpback Whales in Hawaii? A Humpback Whales migrate to Hawaii in mid-November and remain in the islands through mid March.
** Still can't find what you need?We encourage you to surf www.hawaii.com to find answers to your travel questions. If you are still unsuccessful, e-mail us using the form below and we'll direct you to the appropriate resource.
PLEASE KEEP IN MIND: Due to the overwhelming volume of email we receive, you should expect a response no sooner than 4 days from the time you submit your question. Please be aware, also, that if your question is answered in the FAQs above, you may not receive a response.
